50% of profits on our Wayuu collection goes directly to the artisans of Colombia

FAQ's


    • What is the return policy?
    • If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
    • When will I receive my order?
    • Saint Totes is a drop-shipping company shipping from a selection of different international warehouses and can take up to one month to ship. You will receive a tracking number once your parcel has been shipped so that you can track your parcel at any time.
    • What do I do if I never received my order?
    • Track your order with the tracking number that you received in your email after your item was shipped. If you are still having issues contact saint Totes via email at info@sainttotes.com 
    • What do I do if I received a faulty product?
    • Contact Saint Totes either with the contact form in the contact section on our website or via email at info@sainttotes.com and we will either replace the order or refund the item.
    • How do I make changes to an order I’ve already placed
    • Contact Saint Totes either with the contact form in the contact section on our website or via email at info@sainttotes.com urgently and we will do our best to change the order if it hasn't already been shipped. If it has already been shipped then you need to return the product as a refund item and we will change the order for you. Keep in mind that this could cause some delays in your product.
    • How do I contact your company if my question isn’t answered here?
    • On our website go to the contact section where you can find the contact form to complete or contact us directly via email at info@sainttotes.com. Keep in mind that it could take us up to 24 hours to respond.
    • Why is there a different tag brand name on my item
    • Saint Totes is a dropshipping company and some of its manufacturers work with other companies and/or have their businesses and haven't removed these tags.